28th September, 2010
ALL RESIDENTS OF TAMAN DESA AMAN
24 HOURS SECURITY GUARD
1. We are please to announce that, with the your support, we have finally manage to employ Security Guards with effect from Friday 1st October, 2010 to provide 24 hours security in and around Taman Desa Aman.
2. During the initial stages of the deployment of the guards, teething problems are inadvertent. Hence, we seek your kind co-operation and indulgence to please bear with us as we work to overcome all teething problems in due course.
3. We take this opportunity to thank those who have given us their support and we sincerely hope that those who had not or do not supported us will at least extend their fullest co-operation to us.
4. Thank you
from THE PRO-TEM COMMITTEE
From this first day of my observation about our security guards, I think we have chosen an unproper security company,they act totally unprofessional,just like budak-budak and some more put a lady as our security guard.this is the worst I have ever seen.Even worst was that,at 2am that night,I past through both of the gate,both of the gate were wide open and both of them were slept on their chair at the same time,one cover himself with his coat and the other with umbrella, both of them unaware of my passing through.
ReplyDeleteThanks for your feedback.
ReplyDeleteWe have called up the security company, I-Hawk Security Consultant Sdn. Bhd., this morning and afternoon (1pm) respectively on the issue. All our committee members and representatives are monitoring their performance too.
I-Hawk's Mr. Mukhtear Singh promised to rectify the problem immediately. He will adjust the man power while give more training to the staffs as most staffs are new. The company also asking for more time as we are giving them very short notice (5 days) for the duty.
For your information, we obtained 3 quotations and after careful evaluation and cost consideration, we shortlisted two of them, and re-negotiate the fees, hence the delay in appointment. I-Hawk is choosen as they are more experience and lowest in fee. In addition, they also agree to bear half of the cost on security booth, boom gate and lighting. They also agreed to bear partly the cost of check-point system. The above have saved few thousand ringgits. We will publish the details on website soon.
Please remember to take photo and send to us, for the company to take disciplinary action.
The boom gate will be opened for the start as we need to monitor the traffic condition and more observation on residents response. We are checking the ronda guard's route too and will implement 'checkpoint' method with 20 points on strategic locations for them to time-record their duty, especially at night.