Letter to Security company (I-Hawk)

19^th October 2010

I Hawk Security Consultant Sdn Bhd

D-7-1B, Jalan Prima Saujana 2/E

Seksyen 2, Taman Prima Saujana

43000 Kajang

Selangor Darul Ehsan

Attention: Mr. Mukhtear Singh

Dear Sirs,

RE: SECURITY SERVICES

I refer to the above and would like to point out several issues about the services:

We found out your service did not satisfy our requirement. As per our conversation on 9^th Oct 2010 at Jalan 9 guardhouse and we have pointed out the problems:

1.      Did not arrange for repair of boom gate (knocked down by a careless driver on 3^rd Oct).

2.      No STOP/Security Check signage on boom gate.

3.      Lady and small size guards employed.

4.      Local guards employed instead of foreign guards.

5.      House plate not ready.

6.      Guards found sleeping on many occasions especially 11pm-6am period.

7.      Boom gates on Jalan Desa Aman 3 always open, instead of close.

8.      No checking on suspicious car.

9.      No check points installed.

10.  No bicycles provided.

11.  No contact numbers of guard house provided.

12.  SOP of guards not yet checked.

We have your promise everything will be solved by 15^th October 2010.

On our meeting on 16^th Oct 2010 (En. Hassan’s house: 21 Jalan Desa Aman 10), we pointed out again many issues above still unsolved. Again, you promise to solve it on Sunday, 17^th Oct 2010, especially repair of boom gate, change of security staffs, give us SOP and improve on security job. But till today many issues still not solved.

We understand that I-Hawk would be very busy initially and we are willing to help up whenever we can, including handle all complaints by residents, writing email or call residents to explain, answering all doubts in our website feedback sections, and send out sms to update residents on any progress.

Some issues that we believe it can be solved without any delay, should be implemented immediately, such as:

1.      No more sleeping/chit-chating/relaxing guards for both stationed and patrolling guards.

2.      Patrolling guards should not always gather at gates, instead of patrolling.

3.      Use touch light at night patrolling, and watch all house/dark areas instead of ‘rushing’ to check point.

4.      Some patrolling guards walk too slow. Should use bicycle instead and stop at all suspicious area for a check.

5.      Always close all boom gates (especially low traffic period 8pm - 6am, 9am-12pm, 1pm-5pm).

6.      Stop and ask for all suspicious cars/bikes, and do necessary recording.

7.      Do not open the gate even cars still far away. WATCH every car/bike/lorry/person that enter into our taman.

8.      Follow suspicious car/bike/man to the house.

We sincerely hope we would not issue any such letter in future. Your kind cooperation is very much appreciated.

Best regards,

Residents Association of Taman Desa Aman (RADA)

Hassan Ghani Hamid

Chairman

Pro-tem committe